Privacy Policy
Last updated: May 7, 2026
Castro Brothers Solutions LLC (DBA Castro Brothers Solutions) operates the website castrobrotherssolutions.com and provides home and commercial contracting services in El Paso, Texas and the surrounding area. This Privacy Policy explains what information we collect, how we use it, and your rights.
Information we collect
When you contact us via our website, phone, or email, we collect:
- Your name and contact information (phone, email, address)
- Project details you share with us (scope, photos, timeline)
- Property information needed to quote your project
When you visit our website, we automatically collect:
- Standard log data (IP address, browser type, pages visited, timestamps)
- Cookies and similar tracking technologies for site functionality and analytics
How we use your information
- To respond to inquiries and quote your project
- To schedule, perform, and follow up on contracted work
- To send invoices and process payments
- To communicate updates about your project
- To improve our website and services
- To comply with legal obligations (tax records, lien releases, etc.)
How we share your information
We do not sell your personal information. We share it only with:
- Service providers we use to operate our business (e.g., HouseCall Pro for scheduling and invoicing, CompanyCam for project photo documentation, QuickBooks for accounting, payment processors)
- Subcontractors or trade partners when required to complete your project (with appropriate confidentiality agreements)
- Authorities or third parties when required by law (e.g., permit applications, court orders)
Cookies and tracking
Our website uses cookies for essential functionality (e.g., session management) and analytics (e.g., Google Analytics). You can disable cookies in your browser settings, though some site features may not work as expected.
We may use advertising platforms including Meta (Facebook/Instagram) and Google Ads. These platforms may set cookies on your device to measure ad performance. You can opt out via the platform’s privacy settings.
Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information (subject to legal record-keeping requirements)
- Opt out of marketing communications
To exercise these rights, contact us at info@castrobrotherssolutions.com.
Data retention
We retain customer records for the duration of our business relationship and for as long as required to comply with legal obligations (typically 7 years for tax and contract records).
Security
We use industry-standard security measures to protect your information. No system is 100% secure, but we take reasonable precautions to safeguard the data you share with us.
Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Continued use of our services after changes constitutes acceptance.
Contact us
Questions about this Privacy Policy or our practices? Contact us at:
Castro Brothers Solutions LLC
El Paso, TX
Phone: 915-265-0916
Email: info@castrobrotherssolutions.com